[Company Name]
[Company Address]
team@yugencreatives.com
These Terms & Conditions (“Terms”) describe the terms applicable to the use of the Yugen Creatives website and the purchase of digital marketing and related services. In these Terms, “we,” “our,” and “us” refer to Yugen Creatives, while “you” and “your” refer to the website visitor or client.
The services described on this website may include search engine optimisation (SEO), pay-per-click advertising (PPC), content marketing, social media management, website design, website development, and other related digital marketing services. The applicable service description or written agreement sets out the details relevant to an individual purchase.
A purchase may relate to a one-off service package or an agreed service term. Where a separate written agreement exists, the applicable terms of that agreement will also apply.
Automatic renewals and recurring billing apply only where specified in the relevant service description or agreed in writing. Any applicable renewal and billing arrangements should be reviewed before a purchase is made.
Prices are displayed or quoted in the applicable supported currency, which may include HKD, JPY, or USD. The price and currency presented during checkout or specified in a written agreement are relevant to the order.
Payment requirements depend on the selected service and any applicable agreement. These requirements may include full payment or an agreed deposit before work begins.
Order details and any available confirmation may be communicated through the website or the email address provided during the ordering process. Service commencement arrangements depend on the selected service and any applicable agreement.
Information, content, account access, approvals, and other materials required for a service may vary according to its scope. Clients are responsible for providing relevant information and ensuring that materials supplied for use in a project are authorised for that purpose.
The scope of a service, its deliverables, applicable revisions, and any additional work are determined by the relevant service description or written agreement. Requests outside the agreed scope may require separate arrangements.
Search rankings, website traffic, engagement, leads, sales, and other marketing outcomes may depend on factors such as competition, campaign settings, audience behaviour, budgets, search engine algorithms, and third-party platform policies. Outcomes may vary, and any specific performance terms apply only where included in an applicable written agreement.
Advertising spend, software subscriptions, hosting, domain registration, stock assets, third-party tools, and other external costs are subject to the applicable service description or agreement. These costs may be separate from the service price.
Some services may involve third-party platforms, including search engines, social media networks, advertising services, hosting providers, and analytics tools. The use of those platforms is subject to their respective terms, policies, and operating rules.
Platform features, policies, algorithms, availability, and account requirements may change. Such matters may affect the delivery or operation of services involving those platforms.
Website design and development services are subject to the scope, functionality, deliverables, and other conditions described in the relevant service package or written agreement. Hosting, domain registration, maintenance, updates, integrations, and additional functionality are included only where specified.
Ownership and permitted use of project deliverables, designs, content, code, and other materials are determined by the relevant agreement and applicable law. Each party's pre-existing intellectual property remains subject to its existing ownership rights.
Clients are responsible for having the necessary rights or permissions for materials supplied for use in a project.
Confidential information and account access shared in connection with a service should be handled in accordance with the applicable agreement and relevant privacy or security requirements. Access requested for a project should relate to the agreed scope of work.
Cancellation requests and refund matters are subject to the applicable Refund Policy, any relevant written agreement, and applicable law. The status of the service, work already completed, and any costs incurred may be relevant when assessing a request.
Conditions relating to service suspension or termination may arise from payment issues, breaches of these Terms, or other circumstances addressed in the relevant agreement. Any applicable process is subject to that agreement and applicable law.
Use of the website and services is subject to applicable law and relevant third-party platform policies. Services should not be used for unlawful activities or to publish content that infringes the rights of others.
Responsibility for losses or claims arising in connection with the website or services is subject to applicable law and any relevant written agreement.
Where a limitation of liability applies, its scope and extent are subject to the applicable agreement and law. Nothing in these Terms excludes or restricts liability where such exclusion or restriction is not permitted by law.
Clients remain responsible for the accuracy of information and materials they supply, their authority to use those materials, and their own compliance with applicable laws and third-party terms when using the services.
Personal information submitted through the website is addressed in the Privacy Policy. Please review that policy for information about the handling of personal data.
Service descriptions, website content, and these Terms may be updated from time to time. The version applicable to an order may also be affected by any separate written agreement and applicable law.
Events outside the reasonable control of the parties, such as infrastructure interruptions, third-party platform outages, natural events, or government actions, may affect service schedules or availability. The handling of such circumstances is subject to applicable law and any relevant agreement.
If a provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by applicable law.
A failure or delay in exercising a right under these Terms does not, by itself, constitute a waiver of that right.
These Terms shall be governed by and construed in accordance with the laws of Hong Kong. Any dispute arising out of or relating to these Terms shall be subject to the jurisdiction of the competent courts of Hong Kong, subject to applicable law.
For questions about these Terms or the services described on this website, you may contact team@yugencreatives.com.
When you purchase the service from our website, your credit card bill will show the description as .
