This Service Delivery Policy describes the arrangements for providing services purchased from Yugen Creatives. The applicable delivery process depends on the service selected and the terms agreed upon for the order.
The expected service start date may be stated in the order confirmation, onboarding communication, or written agreement. Commencement arrangements may depend on payment, receipt of required information, account access, and other requirements relevant to the selected service.
Services described on the website may include search engine optimisation (SEO), pay-per-click advertising (PPC), content marketing, social media management, website design, and website development. The scope, schedule, and deliverables depend on the service purchased and the applicable agreement.
Depending on the service, clients may need to provide relevant content, brand guidelines, business information, account access, approvals, and other materials required for the agreed work.
Delays in providing required materials, access, or approvals may affect the service schedule and delivery of agreed deliverables.
The delivery method depends on the type of service and the arrangements agreed with the client. Deliverables may be communicated by email, shared folders, project files, website access, or relevant third-party platforms, where applicable.
Estimated timelines may be provided in the service description, order confirmation, project schedule, or written agreement. Actual timelines may depend on the scope of work, client feedback, required approvals, and the availability of relevant third-party services.
For website design and development services, delivery arrangements may include design previews, development versions, project files, website access, or publication of the agreed website components. The applicable scope and delivery milestones depend on the relevant service agreement.
Some services may involve search engines, social media networks, advertising platforms, hosting providers, or other third-party services. Their policies, approval processes, availability, and technical requirements may affect service schedules or delivery.
Requests to change the agreed scope, deliverables, or project requirements may affect delivery arrangements. Any additional work, revised timelines, or associated charges are subject to the relevant agreement.
For questions about an order, project schedule, or service delivery, please contact team@yugencreatives.com.
