Refund & Cancellation Policy

Refund & Cancellation Policy

This Refund & Cancellation Policy describes the conditions and process for requesting refunds or cancellations for services purchased from Yugen Creatives.

1. Refund Eligibility

• Refund requests may be submitted before the commencement of the relevant service.
• Where a service has commenced, the status of the work, completed deliverables, and remaining scope may be considered when reviewing a refund request.
• Work already completed or deliverables already provided may be excluded from any refund, subject to the applicable agreement and relevant law.
• Refund eligibility may depend on the service purchased, the applicable agreement, and the circumstances of the request.

2. Cancellation Requests

Clients who wish to cancel a service may submit a cancellation request using one of the contact methods listed below. Any applicable cancellation conditions will depend on the service arrangement and relevant agreement.

• Cancellation requests may be submitted through the “Contact Us” page on our website.
• Alternatively, requests may be sent to team@yugencreatives.com.
• Please include your order number or contract reference, together with the service details relevant to your request.

3. Review of Requests

Refund and cancellation requests will be reviewed based on the information provided, the status of the service, the applicable agreement, and relevant legal requirements. Additional information may be requested where necessary to assess a request.

4. Refund Processing

• Where a refund is approved, the amount will be determined according to the applicable agreement, the circumstances of the request, and relevant law.
• Approved refunds will generally be returned through the original payment method, unless another arrangement is agreed or required.
• The time required for the refunded amount to appear in an account may depend on the payment provider or financial institution.

5. Ongoing Services and Billing

For services arranged over an agreed period or billing cycle, clients should refer to their service agreement for applicable cancellation notice requirements and billing conditions. Any notice period will depend on the terms agreed for the relevant service.

6. Contact Information

For questions about a refund or cancellation request, please contact team@yugencreatives.com or submit your request through the “Contact Us” page on our website.